--- Business Marketing Templates ---

Customer Service Planning Template

Overview

These information and templates are designed to introduce staff to the vision, mission and values of your business. The role of all staff towards their customers, both internal and external will be explained in order to encourage them to have pride in giving service.

It is designed to involve staff in understanding the importance of communication towards achieving superior customer service.

Contents

• Customer Service – a definition for perspective
• Some Interesting facts
• Know your customer
• What do customers want?
• Plan for Total Customer Service Quality
• Identify standards for greeting customers
• Identify attitudes and problem solving behaviors needed to establish your credibility and develop customer confidence
• Use communication techniques which build relationships, promote sales and contribute to greater productivity
• Recognise and manage the differing behavioral needs and expectations customers have of service people
• Effectively manage difficult customers and complaints
• Foster ongoing customer satisfaction
• Dealing with difficult Customers and Situations
• What’s a Customer worth?
• Customer service goals
• Your Customer Service Plan
• Customer Service Action Plan.

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Cost AUD$49